Shipping & Return Policy
- Orders will be treated within 1 or 2 business day(s).
- PO boxes are not allowed for shipping.
- Delivery is available in Canada:
- Shipping fee of $10 plus taxes with the purchase of $69.99 or less before taxes. Shipping fee of $30 will be applied for remote areas.
- FREE SHIPPING with the purchase of $70 and more before taxes except for remote areas. Shipping fee of $30 will be applied for remote areas.
Our return policy is valid for 30 days. After that 30-day period, no return or refund will be accepted.
For a return and refund to be accepted, the product must be in the original packaging, unused and in the same condition that you received it. A refund will be issued once the return has been inspected and we validate that it meets all the above-mentioned criteria.
You will be notified by email of the approval or rejection of your return / refund. If your refund is approved, you will receive it via the same method you have used to pay for your order.
Please allow a significant amount of time for the credit to show up on your banking or credit card statement due to delays outside of our control.
We want our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service at www.krononutrition.com with your order number and as many details as possible, and any photos if necessary, within 30 days of the delivery date.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at www.krononutrition.com for instructions as to how to return your product.
For our promotional gear, we will only accept exchanges for unworn and unused products. If you wish to exchange any item on your order, the item(s) must be returned in brand new condition, unworn condition with all original packaging and tags within 30 days of your purchase. Contact us at www.krononutrition.com so we can get back to you with return instructions. For a faster treatment of your request, please make sure to supply us with your order number
Only items at the regular price may be refunded. No sale items are eligible for a refund. All sales on items sold at discount or in promotion are final.
Shipping a return
Krono Nutrition is not responsible for the shipping costs associated with your return or exchange. The goods are your responsibility until they reach our warehouse.
To return your product, please send it to: 1665 Lionel-Bertrand, Boisbriand QC J7N1H8
If you have any questions, please contact our customer service at [email protected].